Last updated: 5 November 2026
These terms apply when you book a consultation or treatment, buy a gift voucher or use our website. Please read them before you book. Nothing in them affects your legal rights as a consumer.
Who we are
Aesthetics Medispa is the trading name of i-Aesthetics Ltd, a company registered in England and Wales (company number 12436336). Our registered office is G.P.G. House, Walker Avenue, Wolverton Mill, Milton Keynes MK12 5TW, and our clinic is at 172 Bushey Mill Lane, Watford WD24 7PB. Our practitioner is Colin Solomon.
- Email: createyourwellness@gmail.com
- Phone: 07533 007033
Our website
The information on our website is general. It isn't medical advice and doesn't replace advice from your GP or another doctor.
We work to keep the website accurate, but treatments, availability and prices can change. The words and images on the site belong to us or are used with permission, so please don't copy them for commercial use without asking us.
Who we can treat
You must be 18 or over to have any treatment with us. We may ask to see photo ID.
Consultation and suitability
- Every new treatment starts with a consultation and your medical history. Please answer our questions fully and honestly, including about medicines, allergies, medical conditions and pregnancy, and tell us about any changes before later appointments.
- We'll explain what the treatment involves, the likely results, the risks and the aftercare, and ask for your consent before we start.
- Some treatments need a patch test first. Where one is needed, we won't treat you without it.
- Some treatments, such as vitamin injections and IV drips, use prescription-only medicines. These need an assessment by a qualified prescriber, who decides whether they are suitable for you.
- We may decline or postpone a treatment if we think it isn't suitable or safe for you. If that happens before treatment, you won't pay for the treatment.
Results and aftercare
Results vary from person to person, and we can't guarantee a particular result. Some treatments need a course of sessions.
Please follow the aftercare instructions we give you, as they affect both your safety and your results. If you have a reaction or are worried after a treatment, contact us straight away. In an emergency, call 999 or go to A&E.
Booking
You can book through Fresha or by contacting us. When you book through Fresha, Fresha's own terms also apply to the booking, but your agreement for treatment is with us.
Prices and payment
Prices on our website may change. The price that applies is the one confirmed when you book. Unless your booking says otherwise, you pay at the clinic on the day of your treatment.
Cancelling or moving an appointment
A 24-hour cancellation policy applies. Please give us at least 24 hours' notice if you need to cancel or move an appointment, so we can offer the time to someone else.
If you cancel with less notice or miss your appointment, we may charge a late cancellation fee. We'll tell you the amount when you book, and it will never be more than the price of the treatment. We won't charge it when you cancel under your right to change your mind (see below).
If we need to cancel or move your appointment, we'll tell you as soon as we can and offer you another time or refund anything you've paid.
Changing your mind
If you book a treatment or buy a voucher without coming to the clinic, for example through Fresha, by phone or by email, the law gives you 14 days from the day you book or buy to cancel for a full refund.
If your appointment falls within those 14 days, booking it means you're asking us to treat you before the 14 days are up. You can still cancel before the appointment and get back anything you've paid. Once a treatment has been given, you can't cancel it for a refund.
To cancel, email or call us.
Gift vouchers
- Gift vouchers are sold through Fresha and are valid for 12 months from the date of purchase.
- They are redeemable against any treatment. If your treatment costs more than your voucher, you pay the difference on the day.
- The person using the voucher must be 18 or over and have a consultation, like any other client. If a treatment isn't suitable for them, they can use the voucher for a different treatment.
- Vouchers can't be exchanged for cash, except where the law gives you a refund (see "Changing your mind").
If something goes wrong
The law requires us to provide our treatments with reasonable care and skill. If you're unhappy with a treatment, please tell us as soon as you can and we'll do our best to put it right. If we haven't met that standard, you may be entitled to have the treatment repeated or to a price reduction, which in some cases can be a full refund. Citizens Advice can also help with your consumer rights.
Our responsibility to you
We're responsible for loss or harm you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We're not responsible for loss that wasn't foreseeable, or for business losses.
Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit.
Your information
Our Privacy Policy explains how we use your personal and medical information.
Changes to these terms and the law that applies
We may update these terms from time to time. The version on our website when you book is the one that applies to that booking.
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.
Treatments that work. Results you can see.
Every treatment at Aesthetics Medispa begins with a thorough consultation, understanding your skin, your health and your goals before anything is recommended.